Privacy Policy

Legal Entity

• The legal entity providing this service is SwarmCritic Pty Ltd (ABN 54 159 515 376) ("Crickets Audio").

Personal Information We Collect

We collect the following personal information when you create an account on our website:

• Your name.
• Your email address.
• Your city.
• Your state.
• Your country.
• Your operating system.
• Your DAW.
• Other data as specified at the time of collection.

Under special circumstances (such as if you phone us or order physical goods), we may also collect:

• Your phone number.
• Your postal address.

Personal Information We Do NOT Collect

We do NOT collect the following personal information:

• Your credit card details.
• Any other means-of-payment information.

We do not even see this information. You disclose it only to FastSpring.

Activity Information We Collect

We collect the following activity information:

• A log of your visits to our website and each page you visited.
• Information about the browser you used to visit the website.
• Your support conversations.
• Your marketing preferences.
• Your orders on our website.
• Your communications with us in general.
• Software licences issued by us to you.

How We Use Your Personal Information

We use your personal information:

• To communicate with you.
• To sell products to you.
• To provide technical support to you.
• To research the collective behaviour of our customers in general.
• To comply with applicable legal, tax, e-commerce, and accounting laws.

How We Store Your Personal Information

We store your personal information:

• On Digital Ocean webservers, currently located in Singapore and/or Sydney (but subject to change).
• On Fastmail servers in the case of email.
• On AWS servers (maybe in the future).
• On development computers used by Crickets Audio staff.

How We Share Your Personal Information

We share your personal information with the digital service providers listed below:

• Digital Ocean: Our web servers reside in the Digital Ocean cloud.
• Fastmail: We use Fastmail to send and receive email.
• AWS: We are not currently using AWS services, but we reserve the right to later.
• FastSpring: We use FastSpring as our merchant of record.

As far as we are aware, none of these companies have a business model that involves disclosing their customers' information.

We may also share your personal information with other third parties with your consent.

Cookies

We use website cookies to:

• Recognise you when you visit each page of our website.
• Enable you to sign in and out of our website.
• Create a consistent and coherent website browsing experience.

Children

• This website and its services are not intended for use of children under 18 years of age.
• If we learn that we have collected personal information from a child under 18 without the consent of the child’s parent or guardian, we will delete it.

Security

• We have deployed many different technical measures to safeguard your personal information.
• However, there will always remain a security risk.
• Consequently, we cannot guarantee the security of your personal information.

Changes

• We reserve the right to modify this Privacy Policy at any time.
• We will notify you if we make any material changes to this Privacy Policy.

Mmmmmmm! Cookies! This site uses cookies.